Dealer Newsletter February 2024
Happy New Year!
We’re gearing up for an exciting 2024, building on the tremendous success we’ve achieved, thanks to your invaluable support.
2023 marked outstanding growth following a record-breaking 2022, and more customers are benefiting from PrintFactory than ever before.
Here are some key statistics for 2023:
- Our customers produced a whopping 162 million jobs.
- This translates to 1439 million square feet or 133 million square meters.
Exciting new features to start 2024
Version 6.7 is now available for download to all users! This major release brings a host of exciting new features and changes—approximately 289 in total. Dive into the release notes for an in-depth look, with a primary focus on highlighting the impressive array of new features introduced. Explore the possibilities and enhancements that come with this latest version!
Unleash the power of cutting-edge technology in your DTG processes!
Experience enhanced functionalities with our DTG tool, including optimized white generation and choke capabilities. Learn More
Revolutionize Your Tile Optimization with Fotoba.
Introducing a groundbreaking nesting option that maximizes efficiency – now you can save media by intelligently nesting tiles of different lengths together using Fotoba. Explore the new era of tile optimization and elevate your productivity! Learn More
Layout : “Print Bottom First”
A game-changer in print efficiency! This innovative feature rotates the print job 180 degrees, eliminating the hassle of re-rolling or rotating cut files. With “Print Bottom First” enabled, your print job starts from the bottom, ensuring that when the roll is cut afterward, the end of the print job seamlessly becomes the beginning of the cut job. Say goodbye to unnecessary re-rolling and welcome a smoother printing experience! Learn More
Simplify profile building for your valued customers!
Dealers now have the convenience to upload Community Profiles on behalf of their clients, ensuring a seamless and effortless experience. Elevate customer satisfaction by making the process smoother and more user-friendly. Learn More
Introducing the “Hide PMM” function in Calibrator
A smart tool designed to streamline your workflow! This feature allows you to trim down the list of visible PMMs in Editor, Layout, RIP queues, and Workflow. While hidden in these apps, the PMM remains easily accessible in Calibrator, providing the flexibility to toggle its visibility as needed.
Ideal for printers with Auto-Sync PMM functions, this tool is a game-changer for optimizing productivity. Tailor your profile list to showcase only those actively used in production, enhancing efficiency and organization. Learn More
Unlock Efficiency with Layout Key Shortcuts!
We’ve introduced a set of shortcut keys to turbocharge your job preparation process. Now, navigating through layouts is a breeze, allowing you to save time and streamline your workflow. Learn More
Auto-disable for not-found spot colors.
Now, technical channels such as die-lines and varnish are automatically disabled, eliminating the need for manual adjustments. Your packaging proofs are effortlessly refined, with only process and recognized spot colors enabled for a clearer, more accurate representation. Learn More
Please see the release notes for more information
To ensure we continue delivering world-class personalized support in 2024 and beyond, we’re implementing a few procedures for our dealer partners:
- License Administration: Dealers are now responsible for driver swaps, upgrades, and plan changes via the Hub at https://app.printfactory.cloud/.
- New Orders: Dealers must enter orders into the system. Account managers can provide training if needed, but we cannot enter orders on your behalf (even if accompanied by a valid purchase order)
- Suspending SaaS Subscriptions: SaaS subscriptions automatically renew 1 working day before expiration. If a customer wants to discontinue, dealers can suspend at any time, with the subscription ending on the last day of the current cycle.
- Changes to Plans: Remove drivers or change plan types before renewal to avoid issues. Switching from a yearly plan to a monthly plan in the middle of a subscription cycle is not possible.
- Late/Non-Payment of Accounts: Late or non-payment will result in account suspension. Please inform us in advance if you anticipate any payment issues.
- Our unique dealer portal offers unprecedented visibility into all customer licenses, putting you in control.
Additionally, our dedicated Dealer Zone, in conjunction with the hub, provides essential dealer-specific content.
Our dedicated account managers are ready to assist you with processing any of the steps mentioned above.
They are available to guide you through the process via a personalized video call and can also provide comprehensive training on utilizing the dealer portal effectively.
Here’s to another fantastic year together!
