We appreciate your continued partnership with us as one of our valued dealers, and we wanted to inform you about an important change to our SaaS (Software as a Service) subscription trial period.

Starting 1 October 2023, we will be reducing the free trial period for our SaaS subscriptions from 30 days to 14 days. We understand that this change may raise some questions, and we’d like to provide some context for this decision.

Reasons for the Change:

1. Improved Resource Allocation: As our SaaS offerings have continued to grow, the demand for our resources, including customer support and server capacity, has increased significantly. Reducing the trial period allows us to allocate these resources more efficiently.
2. Quality of Service: Our priority is to provide exceptional service to all our customers, including those in the trial phase. A shorter trial period allows us to focus our support and resources on active subscribers, ensuring that they receive the best experience possible.
3. Alignment with Industry Standards: Many software providers in the industry have already adopted a 14-day trial period as a standard practice. This change brings us in line with prevailing industry norms.

What This Means for You:

1. Shorter Evaluation Period: Prospective customers will have 14 days to evaluate our SaaS subscriptions. We encourage you to communicate this change to your clients and adjust your sales strategies accordingly.
2. Enhanced Support: With a more focused approach, we will continue to provide top-notch support and assistance during the trial period to help potential customers make informed decisions.

We want to assure you that our commitment to delivering high-quality products and services remains unwavering. This change allows us to maintain our dedication to existing customers while efficiently onboarding new ones.

If you have any questions or concerns regarding this change, please do not hesitate to reach out to your dedicated account manager. We value your feedback and are here to assist you in any way we can.

Thank you for your understanding and continued partnership. We look forward to achieving even greater success together in the future.