New Payment Option for Dealers
We are always striving to make our Dealers’ lives easier, and to support this, we’ve developed a seamless payment mechanism designed to assist Dealers in collecting recurring payments from their customers. This new feature simplifies the payment process, ensuring that Dealers can focus more on their business growth and customer service rather than administrative tasks. Discover how this tool can streamline your operations and enhance your efficiency.
WHAT?
When Converting a Trial you have the option to select your preferred Customer Payment Method
I.e. Dealer Invoice (You send them an invoice and collect the payment) or
End User – Credit Card (we collect the payment on your behalf from the Customer – available in 100 countries around the world)
WHY?
We know that managing monthly payments from customers can be both time-consuming and costly. We also recognize that customers often prefer the flexibility of a convenient SaaS monthly payment plan over the upfront expense of a perpetual license. That’s why we’ve created a solution to ease your administrative burden. With our new system, we handle the monthly payment collection from customers and ensure that the funds are seamlessly transferred to you, saving you time and reducing hassle.
DEALER : CUSTOMER DIRECT PAYMENT IS READY!
T’s&C’s Apply !
As always, there are a few important rules to note:
1. Contract Requirement:
- You (the Dealer) must have a signed contract to access this feature. If you don’t have one, please contact your Account Manager to arrange it.
- An amendment to the existing contract must also be signed to enable this feature.
2. Discount Adjustment:
- For transactions where we collect payments directly, your discount percentage will be 5% less than if you were to collect the payment yourself. For example, if your standard dealer discount is 25%, it will be 20% when we handle the payment. This covers the “collection costs” charged by our service provider Adyen and various payment options like PayPal, Visa, and Mastercard.
3. Order System for Existing Customers:
- The system is now available for your existing customers, allowing online payment as an option. Please ensure that the contract requirements in Step 1 have been completed to avoid delays in reimbursement.
4. Order System for New/Trial Customers:
- The system is ready for processing the first payment from new or trial customers. Online payment can be selected when the trial converts to a full order. Again, please ensure that the contract requirements in Step 1 have been met to avoid delays in reimbursement.
5. Payment Process:
- We will collect the payment and reduce your overall balance by the full amount collected, less the 5% handling fee.
- Example: If a driver costs $100 per month (MSRP) and your usual discount is 25%, the customer pays $100. Normally, you would pay us $75 and retain $25. Under the new system, you will keep $20, creating a $20 “net credit” in your Billing in HUB, to be used against your total outstanding balance.
6.Clawbacks:
- Clawbacks or refunds performed by the payment provider, along with any associated fines and/or handling fees charged by the bank, will be deducted from your account.
7. Dealer Reimbursements:
- If we owe you money (e.g., the majority of sales are direct), payment will be made on or before the 10th of the following month to your account, net of clawbacks.
8. Minimum Balance for Transfer:
- The minimum balance eligible for transfer to your account is $/€/£100. Balances will accumulate until this threshold is reached. Transfers will be executed via Wise, and any local bank charges incurred will be your responsibility.
