PrintFactory was developed to unite the entire range of functions required today in a modern wide format production environment in one application. PrintFactory is a modular system, consisting of Layout, Editor, WorkFlow (in Connect) RIP, Calibrator and PrintStation.
Far more than the sum of its parts: With recalibrate-able spot colors, powerful editing options and support for over 3500 output devices, PrintFactory sets new standards in quality and productivity.
Reseller shall non-exclusively sell the Product under the trade name and/or logo, under which PrintFactory sold the Product to Reseller. Reseller shall furthermore immediately follow any instructions, which PrintFactory supplies to Reseller in respect of its trade name and/or logo.
Parties may use the trade names of the other party during the term of this Agreement.
On the effective date of termination of this agreement, the Parties will remove and not thereafter use any sign containing any trade name, logo or trademark of the other party and will destroy all printed matter in its possession or under its control containing such other Party’s trademark, trade name or logo to be used in connection with any business it conducts.
Reseller undertakes in relation to PrintFactory not to independently register and/or deposit any trade name and/or logo of PrintFactory and/or PrintFactory’s Product and/or related services.
At PrintFactory, we are committed to protecting our resellers’ opportunities to convert potential customers and retain existing ones. To this end, we have established the following guidelines:
Regional Exclusivity
Managing Potential Channel Conflict
We strive to discourage poaching and channel conflict at all times, recognizing and valuing the vital role resellers play in distributing our product.
A Trial site allows the customer to explore PrintFactory for a period of 14 days. This can be extended with another 7 days. Click on the “+” at the Trial Expiration field to extend the trial with 7-days.
NB: Starting 1 October 2023, we will be reducing the free trial period for our SaaS subscriptions from 30 days to 14 days.
Our Trade-In scheme offers customers the opportunity to benefit from a range of incentives. To participate in the scheme, customers must provide a valid competitor RIP/Workflow system. Upon verification, customers are eligible for a once-off discount of up to 25% on their new Yearly SaaS or Capital Purchase subscription. This discount will be applied by credit note after we receive the old dongle/license from the customer.
** New ** You can also request a promo code from your Account Manager
It’s important to note that the Trade-In scheme is exclusively applicable to new Yearly SaaS and Capital Purchase subscriptions. Take advantage of this program to upgrade your print software solution while enjoying significant savings. requirements
SaaS annual trade-ins : 3 free months
Contact our sales team for more information at sales@printfactory.cloud
Trade-In Dongle Returns
Dongle to be returned within one calendar month to PrintFactory, or distributor.
If dongle is returned within 28 days, a credit note will be raised for up to 25% of the value of the order.
Trade-In Deactivation
For software that is not hardware protected, 2 screen shots should be sent to sales@printfactory.cloud:
Note: For Caldera you will need to send the access number as proof of deactivation
PrintFactory is available as a capital purchase with a low subscription fee or as SaaS which is fully subscription based.
All future software updates and upgrades are free of charge during the contract duration. Subscription Contracts can be purchased with the current software version only. Previous software versions have to be upgraded before signing up for a Subscription plan.
A subscription is valid for one year. It has to cover all software modules. The price of the subscription is a percentage of the retail price of the configuration according to the price-list effective at the moment of purchase of the subscription.
In case of capital purchase a subscription is included for the first year and is valid for the complete configuration.
Click for more information on the content of the subscription
PrintFactory is available as a capital purchase with a low subscription fee, and a subscription is valid for one year. It covers all software modules. The price of the subscription is a percentage of the retail price of the configuration according to the price-list effective at the moment of purchase of the subscription.
The responsibility for suspending a monthly or yearly SaaS subscription lies with the dealer. It is crucial for dealers to take proactive action and ensure the suspension of the subscription before the renewal date. By doing so, dealers can effectively manage their subscriptions and avoid any unnecessary charges or disruptions to their service. We highly emphasize the importance of timely action in suspending subscriptions to maintain smooth operations and financial control.
Printers are priced according to the class of driver the printer belongs to.
The drivers are divided into the following categories, but exceptions can exist:
Please click here to see which driver category your printer is
Capital Purchase
To exchange a driver within the same class or a lower class, requires a subscription.
If the new driver is of the same price or higher, we offer a 100% reimbursement. This allows you to have greater flexibility in selecting a driver without incurring additional costs if you choose a higher-priced option.
Kindly note that no refund will be provided when exchanging a higher category driver for a lower category driver.
SaaS Subscription
Additionally, when a Subscription is active, customers have the opportunity to receive up to 100% of the value of their returned driver for the remaining duration of their subscription. This ensures that customers can make the most of their subscription and maximize their benefits.
To streamline processes and minimize the need for credit notes, we kindly request customers to make any necessary configuration changes prior to their subscription renewals. This proactive approach ensures that unnecessary requests for credit notes can be avoided. It’s important to note that no refunds will be issued for changes or driver swaps; instead, the credited amount will be retained as a balance on the dealer account. This balance can then be utilized to offset future payments, providing flexibility and convenience for our valued customers. By taking this proactive approach, we can maintain efficient operations and provide a seamless experience for all parties involved.
Each license is registered to the name of the end-user. At the moment the end-user has registered his/her license at https://app.printfactory.cloud/register a certificate of ownership will be issued as proof of the ownership of the license.
Reissuing of a lost license (Clone) is subject to approval and handling fee of € 125.
We strongly discourage this conversion for the following reasons:
In summary, while we do offer the option to convert from SaaS to perpetual licenses, it’s essential to consider the potential loss of cloud-based functions and the exclusion of the “sign-up” bonus.
We encourage you to carefully assess your needs and weigh the benefits of each licensing model before making a decision. Our support team is always available to assist you in making the right choice for your specific requirements.
Please note that certain cloud functions may have limited availability after the initial one-year period unless you purchase a subscription. It is important to be aware that continued access to these specific cloud functions requires an active Support and Updates subscription beyond the first year.
Please read more about our implementation of the GDPR laws and our policy and data collection https://app.printfactory.cloud/data-collection-policy
PrintFactory agrees to protect Reseller against and hold Reseller harmless from any loss or claim by a third party, including reasonable attorney’s fees, arising out of inherent defects or intellectual property disputes for the Product existing at the time such Product is sold by PrintFactory to Reseller, provided that Reseller shall give PrintFactory reasonable notice of any such loss or claim and cooperate with PrintFactory in the handling thereof.
Reseller agrees to protect PrintFactory against and hold PrintFactory harmless from any loss or claim, including reasonable attorney’s fees, arising out of gross negligence or willfulness of Reseller, Reseller’s agents, employees or representatives in the installation, use, sale or servicing by Reseller, its agents, employees, representatives with respect to PrintFactory’s Product that exceeds PrintFactory’s limited warranty.
Except for the foregoing, Reseller acknowledges that PrintFactory makes no warranty to Reseller with respect to the Product, either expressed or implied, including, without limitation, the implied warranties of merchantability or fitness for a particular purpose.
PrintFactory shall advise Reseller of the nature of PrintFactory’s limited warranty of the Product to be extended by Reseller to his original customer.
PrintFactory does not grant to Reseller any rights in or to any intellectual property related to the Product or to any materials furnished hereunder. The Product and all modifications thereto, and all documentation therefore, are proprietary to PrintFactory and PrintFactory retains all right. title and interest in and to such Product and documentation.
Reseller will not be entitled to duplicate the Product, except during the term of this Agreement and in conformity with the instructions of PrintFactory. Reseller warrants and represents to PrintFactory that a written non-disclosure obligation is imposed on any third party that performs the duplication for any purpose other than the purpose, which they may be duplicated for.
Reseller agrees to take all reasonable steps to protect the Product from unauthorized copying or use. The source code of the Product acquired under this Agreement represents and embodies trade secrets of PrintFactory and/or its licensors. Except as otherwise set forth in Article 1 of the agreement, the source code and embodied trade secrets are not licensed to Reseller and any modification, addition, or deletion of or to such source code is strictly prohibited.
Reseller agrees not to disassemble, de-compile, reverse engineer or otherwise reduce the Product to human perceivable form, or to encourage or assist third parties in doing so.
Any rights to redistribute the Product by Reseller granted hereunder to any reseller or dealer for distribution of the Product to end users, shall be subject to terms and conditions no less protective of PrintFactory rights than those set forth herein.
Reseller accepts that each copy of the Product is subject to standard End User Software License Agreement
